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We’re committed to your safety

Support Your Way is committed to the safety and well-being of all participants. This will be the primary focus of our care and decision-making. We have a zero-tolerance policy for abuse of any kind, and we are committed to providing an environment where our participants feel safe, and their voices are heard in regards to decisions that affect their lives.

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Particular attention will be paid to the cultural safety of Aboriginal and Torres Strait Islander participants, and participants from culturally and/or linguistically diverse backgrounds (CALD).

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Every person involved at Support Your Way has a responsibility to understand the important and specific role they play individually and collectively to ensure that the well-being and safety of all participants are at the forefront of all they do and every decision they make.

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With all things related to planning, operation and decision-making, Support Your Way will:

  • Take a preventative, proactive and participatory approach to participant safety;

  • Value and empower participants in decisions that affect their lives;

  • Foster a culture of openness that supports all persons to safely disclose risks of harm to participants

  • Respect diversity in cultures while keeping safety paramount;

  • Provide written guidance on appropriate conduct and behaviour towards participants;

  • Engage only the most suitable people to work with participants and utilise high-quality staff, volunteer supervision and professional development;

  • Ensure participants know who to talk to if they are worried, feeling unsafe or otherwise uncomfortable;

  • Facilitate an environment where participants feel comfortable and are encouraged to raise such issues if they arise;

  • Report suspected abuse, neglect or mistreatment promptly to the appropriate authorities;

  • Share information appropriately and lawfully with other organisations where the safety and well-being of children is at risk; and

  • Greatly value the input of participants, and communicate regularly with families and carers.

Support Worker Verification

As employees of Support Your Way, all support workers go through comprehensive checks before being approved to provide support on our platform. 
 

Verification checks include:

  • National Police Clearance

  • CPR and/or First Aid Certificate

  • Manual Handling Training

  • NDIS Workers Orientation Module Certificate​

  • NDIS Worker Screening Clearance

  • DHS Working with Children's Clearance​

  • 100 pts of ID

  • COVID-19 Vaccination Certificate

Incident Monitoring

Should you experience or witness an incident, we would strongly encourage you to Report an Incident via our Report an Incident form where one of our team members will be in contact to investigate further and support you the best we can.

Complaints & Feedback Register

At Support Your Way, we take formal complaints very seriously, and all complaints will be investigated thoroughly so that we can resolve your issue. ​Whether you submit a complaint through the Make a Complaint form or want to provide general feedback to Support Your Way using the Contact Us form, our team will be there to support you and ensure your voice is heard. 

Privacy

Support Your Way respects the privacy and confidentiality of information provided to us by Participants, Supporters and all individuals alike. If you would like to learn more about our privacy policy, please visit our Privacy Policy page.

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